Even dynamic pages like php, asp, jsp, and Cold Fusion can be supported by our preferred vendors engineers. Email management can be incorporated in to the design and functions that are employed by our preferred vendors. The email system can be fully integrated in the product. Employing these types of technology allow your operators to read emails, answer emails, forward them to company users. Our engineers can also set up dynamic links to your client and marketing database to allow for easier access and the automatic display of information about the users their user profile.The operator and the user can be set up to be launched automatically. When and how the system is used can be defined by the administrator and can be designed to handle different algorithms. With a help Desk module your clients can see utilize a fully featured help desk system with service tickets and can forward any requests to your technical or sales force. These systems can fit information line or sales team needs and can handle iincoming emails. When a new email arrives it can be forwarded to the next available operator, sales person or customer service representative. Another system that can be set up by our vendors is net meeting integration. This system enables the operator to take control of the users work station (with his permission) and allows the operator and the client to interact on a one on one basis. These features make on line help very useful to your clients and create a professional image for your business . Often times nothing has to be installed by the vendors on the client computers or servers. Our preferred vendors also can provide a web based administration interface. This system can allow the administrator to manage and create a simple setup for a contact center that is customized to your companies needs. The operators planning can include: schedules, statistics, planning management, and contact history.
