The operator can also monitor visitor statistics and behavior. Many of these features are often included in the products that our vendors offer along with the marketing portions of the software. These components can offer provide real time statistics on the visitor behavior. You can find out how many time your users visit, their overall history on your site and track any purchases that they might make. The operator that is helping your client will already be familiar with the client he is helping and their history and other information. Real time information about your companies web site can be provided by our vendors. These statistics can be very detailed including average log ins and also detailed statistics which can detail how your site is used by your clients. Ccommunication statistics that can be provided by our vendors very helpful. When you need to know how many communications there have been between an operator and a client by day or by the hour the information can be placed right at your fingertips. Our vendors can set up your call center to conform with the exact needs of your business. Any bookmarked pages can be pushed, as the web operator can push bookmarked pages to the users. The bookmarks can be chosen by the operator and all the operators are capable of sending the same bookmarks. These systems can be co-browsed. Both the operator and the client can share web pages. The operator is able to control the client navigation of the system. Our preferred technology experts can set up Chat and video conferencing through your internet browser. Perhaps you are looking for a plug and play solution based on http that is always up as long as the connection to the Internet is working. Even if it is a modem at home to borrowed phone lines in offices that are behind firewall.Multiple clients can be handled at once, a web operator can handle up to 12 or more clients simultaneously even if they are coming from different sites. Prerecorded messages composed by an administrator through the web interface can serve to provide a maximum efficiency and simplicity in the messages and greetings that your clients receive.
